Billing intervals
Monthly or annual billing, when plan and interval changes take effect, how to move down to Free, and what the billing page shows.
Monthly vs annual
Core and Professional have two intervals:
- Monthly — billed every month. The most flexible option.
- Annual — billed once a year, at a discount.
Annual works out cheaper per month and means fewer charges. You can cancel whenever you like: the plan stays active until the end of the period you've paid for.
Switching intervals
Moving from monthly to annual takes effect right away and starts a new annual period. Moving from annual to monthly happens at renewal.
Upgrading from Core to Professional takes effect right away and is charged pro rata for the time left. Downgrading from Professional to Core happens at renewal, and only if the account fits Core's limits — up to 5 custom project types and one office; if it doesn't, Vellum shows you what to sort out first. To move to Free, cancel the paid subscription: once the period ends and nothing is outstanding, you can switch — as long as you have up to 3 projects. Switching to Free removes your employees from the team.
How Stripe handles invoicing
All billing runs through Stripe, and the account owner manages it on the billing page — in the app, "Payment Information", in the profile menu. Every payment is listed in that page's Payment History, with its status and invoice.
On the billing page, the owner can:
- See the current plan, interval and renewal date.
- See the payment history and invoices.
- Change interval or plan.
- Cancel the subscription and add or remove extra storage.