Contact support

Channels#

We support customers through:

• Email — [email protected]. The primary channel for product questions, bug reports, and billing issues.
• In-app support tickets — opened from the help menu. Tracked alongside your account so we have full context.
• Sales / Enterprise — for plan upgrades, multi-office setup, or custom integrations: [email protected].

Response time#

Response times depend on your plan:

• Professional — best-effort email support, typically within 1–2 business days.
• Office — priority email support, typically within 1 business day.
• Enterprise — dedicated support contact, response times agreed in your contract.

All of these are business-day targets — we don't run a 24/7 desk. For genuine emergencies (data loss, can't sign in for an entire team), open a ticket and mark it urgent.

Before you write#

Before you contact us, gather:

• Your account email and your firm's company name.
• The URL of the page where the issue happens.
• What you expected to happen and what happened instead.
• If applicable, the project or client identifier involved.
• A screenshot or short screen recording — these cut response time in half.