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Contact support

How to reach us, what to expect, and what info to send.

Channels#

We support customers through:

  • Email — [email protected]. The main channel for product questions, bug reports, and billing issues.
  • In-app support tickets — opened from the help menu. Tracked alongside your account, so we have full context.
  • Sales — for plan upgrades, multi-location setup on Business, or custom integrations: [email protected].

Response time#

Response times depend on your plan:

  • Core — email support with a 48-hour response time on business days.
  • Professional — email support with a 24-hour response time on business days.
  • Business — 24-hour response time, with priority support for firms on 25+ seats.

All of these are business-day targets — we don't run a 24/7 desk. For genuine emergencies (data loss, an entire team unable to sign in), open a ticket and mark it urgent.

Before you write#

Before you write to us, it helps to gather:

  • Your account email and your firm's company name.
  • The URL of the page where the issue happens.
  • What you expected to happen, and what happened instead.
  • If applicable, the project or client identifier involved.
  • A screenshot or short screen recording — these can cut response time in half.